Refund of Order
For delivered orders, powerpoint will offer a refund of product value in case of manufacturing defect or damage due to transit or wrong product received. Decision of powerpoint is final and binding in this matter. Charges incurred in the order (shipping fee/ packaging charge/cash on delivery charge/bank charge) do not qualify for refunds.

Cancellations by the Customer
In case we receive a cancellation request and the order has not been shipped by us; we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled. In case of customized products, no cancellations are allowed once the ordered item has been taken up for production. The customer agrees not to dispute the decision made by powerpoint and accepts powerpoint decision regarding the cancellation.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.